Important Notice
Due to the irreversible nature of digital license delivery, our return policy is strictly defined below. Please read carefully before purchasing.
1. Refund Eligibility
A refund may be issued only under the following conditions:
- The delivered license key or file is proven invalid or non-functional.
- A valid replacement cannot be provided within 48 hours of your report.
- The product was not delivered within 2 hours of confirmed payment (excluding system outages).
2. Non-Refundable Cases
- Change of mind after the digital product has been delivered.
- Incompatibility with your device due to failure to verify system requirements before purchase.
- License invalidation due to misuse, redistribution, or violation of terms.
3. How to Request a Refund
1
Email storedigitals@mydigitals.net with subject line: REFUND REQUEST – Order #[your_order_id]
2
Include your Order ID, the email used for purchase, and a screenshot or description of the issue.
3
Our team will review your case and respond within 24–48 hours. Approved refunds are processed back to your PayPal within 5–7 business days.
Need Help?
We're here for you
Reach our support team at: storedigitals@mydigitals.net
Typical response time: within 24 hours
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